Responsibilities:

Assist the Manager to perform requirements assessment, solution design, development, implementation, quality assuranceand production commissioning.
Act as the Project Manager of Airport Services - Flight Services team to ensure implementation of Check-In systems, Flight Token, and other related services systems in T1 / T2 are timely, quality and within budget.
Act as the technical support lead for day-to-day support and maintenance, and deployment of designated systems.
Liaise and coordinate with a diverse range of internal/external stakeholders, contractors, and suppliers in relation to planning,project management and support functions.
Provide technical collaboration and consultation for AA internal users related to flight services and airport services systems.
Develop user requirement specifications, functional design and specifications for contractors based on business requirement.
Develop project implementation plans and work breakdown structure and manage data, reports and related information tofacilitate project administration and contract compliance.
Perform project support/administration to assist in meeting agreed project objectives, service delivery standards and timelines,stakeholder expectations and user requirements.
Supervise different contractors on performing FAT, SAT and UAT.
Monitor the performance of the responsible application systems to identify areas of possible enhancement and close outoutstanding system issues by implementing fixes or upgrades.
Ensure smooth transition of system operations by providing instructions and expert advice to first level support staff

Requirements:

Degree holder in Information Technology, Computer Science or related disciplines with at least 6 years of relevant experience, of which at least 4 years in Project Management and StakeholdersEngagement
Holder of Project Management Professional (PMP) Certification and / or Information TechnologyInfrastructure Library (ITIL) Certification is preferred
Proven application development and support experience in large scale, mission critical systems
Experience in airports and aviation industry is preferred
Proficiency level skills in Windows, UNIX and major DBMS (such as Oracle and Microsoft SQL servers) and prior experience with using related development tools such as JavaScript and Python.
Experience in system delivery on Web, Mobile Application and Backend solution with both ofCloud and On-Premises infrastructure
Experience in system platform upgrade/migration is preferred.
Experience in business analysis and solution design with system architecture, network and cybersecurity.
Experience in the different stages of project management as well as managing vendors is preferred.
Excellent communication and presentation skills with all levels of the organization.
Excellent analytical and problem-solving skills.

Assistant Manager, IT

Assistant Manager, Technology Infrastructure