Key Responsibilities:

Business Strategy & Growth:
Develop and implement business development strategies to grow the firm's client base and market presence.
Identify new opportunities in the HR services sector, including recruitment, talent management, workforce solutions, and employee engagement.
Drive new business by targeting key industries, building a robust sales pipeline, and achieving sales targets.
Analyze market trends, competitor offerings, and client needs to create tailored proposals and solutions.
Client Acquisition & Relationship Management:
Establish and maintain strong, long-term relationships with senior decision-makers in client organizations.
Understand client needs and provide them with customized HR solutions to address challenges and improve organizational performance.
Negotiate contracts and service agreements, ensuring mutually beneficial terms for both the client and the firm.
Engage with existing clients for repeat business, upselling, and cross-selling additional HR services (e.g., recruitment, employee development, payroll services).
Sales & Revenue Targets:
Meet or exceed set revenue targets and KPIs through active lead generation, networking, and sales presentations.
Prepare and present detailed business development proposals and presentations to potential clients.
Track sales performance and report regularly to senior management on results, challenges, and future opportunities.
Market Research & Industry Knowledge:
Conduct research to identify emerging trends, market opportunities, and new services that can be offered to clients.
Stay up to date with industry trends, including talent acquisition, recruitment technologies, HR analytics, and other HR-related innovations.
Attend industry conferences, networking events, and business forums to expand the firm's visibility and engage with potential clients.
Collaboration with Internal Teams:
Work closely with the recruitment, talent management, and HR consulting teams to understand service offerings and ensure alignment between sales and delivery teams.
Provide feedback to internal teams regarding market demands, client requirements, and service gaps.
Coordinate with marketing teams to develop promotional materials, campaigns, and content aimed at generating leads.
Proposal Development & Negotiation:
Develop and present compelling business proposals and presentations to potential clients.
Lead negotiations with clients to close deals while ensuring compliance with the firm's pricing and terms.
Monitor contract progress and follow up with clients to ensure smooth onboarding and service delivery.
Customer Success & Retention:
Ensure high client satisfaction by acting as the main point of contact, addressing concerns, and ensuring that service delivery meets or exceeds expectations.
Build client loyalty through excellent customer service, timely resolution of issues, and regular performance reviews.
Work on improving client retention rates through personalized engagement and follow-ups.

Required Qualifications:

Bachelor's degree in Business Administration, Human Resources, Marketing, or a related field.
Proven experience (5+ years) in business development, sales, or client acquisition, ideally within an HR firm or HR services industry.
Strong understanding of HR services, including recruitment, staffing, talent management, training, and employee engagement.
Excellent communication, negotiation, and interpersonal skills.
Strong analytical and problem-solving abilities with the ability to tailor solutions to clients HR needs.
Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.
Proficiency in CRM tools (e.g., Salesforce, HubSpot) and MS Office suite.

Advertising Specialist

UX Delivery Manager/Architect

Business Development Manager

Assistant Manager (at the rank of Executive Officer)

Sessional Academic (Assessment Marker) – Business Discipline (PhD Required)