Description

We are looking for a strategic, self-directed Business Analyst III to join our team. In this role, you will independently own complex analytical workstreams, define the analytical strategy for key programs, and influence product and operational decisions at a cross-functional level. You will serve as a subject matter expert in data, processes, and business logic — driving measurable improvements in compliance, verification, and operational efficiency. You are expected to operate with a high degree of autonomy, proactively identify opportunities, and lead initiatives from problem definition through to impact measurement.

Key job responsibilities

Technical Analytics & Data Gathering
Extract, analyze, and interpret large-scale complex datasets using SQL, Python, R, Hadoop/Hive, Redshift, Oracle, or NoSQL databases
Design and develop automated data pipelines and sophisticated analytical models
Build and maintain self-service analytics platforms including role-based dashboards, drill-downs, alerts, and performance definitions
Apply complex transformations within spreadsheets, SQL, or other tools to generate actionable recommendations
Validate data accuracy and guarantee data fidelity by partnering with data owners, production systems, and right sources
Proactively collaborate with data owners to improve data quality and coverage
Business Insights Generation
Perform deep-dive root-cause analysis and create metrics-driven, actionable, sustainable solutions
Build and manage KPIs to measure, control, and benchmark reporting processes
Use quantitative analysis to understand business drivers beyond surface-level metrics
Identify key performance drivers, quantify their impact on critical metrics, and deliver actionable recommendations
Proactively monitor internal and external metrics to stay informed on business performance
Generate recommendations that directly inform organizational business decisions
Provide proactive analysis to support long-term strategic goals
Complex Problem Solving & Strategic Decision Support
Implement analytics solutions in complex, ambiguous, or poorly designed problem spaces
Distinguish between one-way and two-way doors in decision-making processes
Proactively identify complex problems or opportunities and design long-term solutions
Use data analysis and business understanding to solve complex problems that drive decisions and actions
Flexibly leverage various technical tools depending on problem requirements
Make informed short-term versus long-term tradeoff decisions
Balance level of effort with business value when determining build versus buy decisions
End-to-End Leadership & Execution
Lead analytical projects end-to-end, partnering with technical experts for advanced analytics when needed
Deliver independently while seeking direction as needed and keeping team informed
Assess risks and clear blockers with appropriate resources, escalating when necessary
Make appropriate trade-offs and influence others to simplify their approaches
Maintain consistently high-quality work that answers business questions accurately, is error-free, and well-documented
Execute both tactical and strategic work on programs driving long-term decisions and actions
Own items on organizational roadmap and influence strategy through delivered solutions
Cross-Functional Partnership & Collaboration
Partner with Product, Program, Engineering, and cross-functional teams to understand data requirements and design scalable, user-friendly BA solutions
Collaborate across business, operational, financial, product, and technical teams
Create and implement data-driven improvements that deliver flexible, efficient products for customers
Prepare and deliver business requirements reviews to senior management
Influence dependency teams regarding data platform direction and strategy to scale data communication
Stakeholder Communication & Influence
Regularly provide analytics solution summaries with insights and recommendations to senior leaders
Present decisions confidently to leaders up to three levels above
Write and present narratives (6-pagers, MBR/QBR/HBR/YBR, COEs, Mission, Tenets, PR/FAQs) to leadership and cross-functional teams
Communicate across diverse locales, roles, and functions (Design, Product/Program, Engineering, Marketing, Finance, PR, Sales, external partners)
Seek diverse perspectives, listen to feedback, and adapt direction for better outcomes
Team Development & Analytical Leadership
Mentor junior analysts in analytical techniques and problem-solving methodologies
Actively recruit and develop others by mentoring, improving their skills, business knowledge, analytics solutions expertise, and execution capability
Serve as analytical leader and expert in synthesizing business knowledge and data across diverse subject areas
Force multiply by enabling others and scaling impact beyond individual contributions

About The Team

Relay Product Excellence's mission is to monitor Transaction Integrity for products supporting Identity Verification, Account Support, and Compliance across Carrier and Driver processes. Our team works at the intersection of risk management, regulatory compliance, and data-driven operations — partnering with product and technology teams to ensure the integrity and reliability of processes at scale.

Basic Qualifications

5+ years of business analyst, data analyst or similar role experience
Experience defining program requirements and using data and metrics to drive improvements
Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
5+ years of driving end to end delivery, and communicating results to senior leadership experience
Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
Experience managing competing priorities and using metrics to drive business decisions
Experience with data processing needs and trade-offs
Experience with advanced analytics
Bachelor's degree in a quantitative field such as statistics, mathematics, data science, business analytics, economics, finance, engineering, or computer science, or experience working in Science, Technology, Engineering, or Mathematics (STEM)
7+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience
5+ years writing SQL queries and creating business intelligence reports using Quicksite, Power BI, or similar tools
Proven ability to assess risks, clear blockers with right resources, and escalate when appropriate
Ability to quickly learn and gain proficiency in new technical tools and languages

Preferred Qualifications

Master's degree in finance, accounting, business, economics, engineering , analytics, mathematics, statistics or a related technical or quantitative field
5+ years of equivalent experience
Experience with scripting language (e.g., Python, Java, or R)
Experience in machine learning, statistics, and deep learning
Experience with SQL and Python scripting
Experience working with stakeholders to plan and execute programs that are strategic in nature
Experience escalating issues, anticipating and making trade-offs, balance the business need versus other constraints and maximize business benefit while building great customer experiences
Experience in transportation and supply chain
Strong background in statistics methodology, applications to business problems, and/or big data
Experience designing and developing automated data pipelines and sophisticated analytical modeling
Experience with data management tools including Hadoop/Hive, Redshift, Oracle, NoSQL databases
Expert at applying complex transformations within spreadsheets, SQL, or other tools to generate recommendations
Experience performing peer reviews for others within organization
Demonstrated ability to distinguish between one-way and two-way doors in decision-making
Experience partnering with technical experts (Business Intelligence Engineers, Data Scientists) to apply advanced analytics
Proven track record driving operational excellence through improving, streamlining, and/or eliminating excess process
Experience identifying process or methodology gaps and partnering across teams to drive to closure
Wide multi-domain knowledge and expertise with ability to lead end-to-end delivery of simplified solutions
Considered analytical leader on team and expert in synthesizing business knowledge and data across wide variety of subject areas
Knowledge of optimization techniques and their application to business problems

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Company - ADCI - Karnataka - A66

Job ID: A10373598

Business Analyst III, Relay Product Excellence