Job Description

In This Role, Your Responsibilities Will Be:

The position will be located in Taiwan area. This is a support position, and is suitable for engineers desiring to advance in the area of solution level customer support. This position requires deep customer engagement, with a full understanding of the customer specific solution and use environment. The Field Service Engineer will work within the structure of NI Managed Service Agreements, wherein NI service level commitments are significantly higher than standard NI business. Typical Managed Service Agreement customers will be manufacturers with whom NI has a very large installed base of advanced solutions.

In support of these efforts, you will work closely with the following NI personnel: Services managers and Sales Branches throughout Asia NI Global Services Hardware Services team NI Manufacturing in Hungary, China, and Malaysia Logistics and calibration providers in the region

Core Job Responsibilities:

Advanced Customer Support for Service Agreements

Perform Preventive and Corrective Maintenance on site at customer facility
Tracking and driving large system customer escalations to resolution
Report out to customers and internal management on issues and resolutions
Provide first-responder technical support for Service Agreement customers
Provide feedback to development team regarding system enhancements

Customer Management

Proactive contact with customer line management and engineering to arrange work, identify issues, and support production
Providing start-up assistance to ensure key customers successful application development
Teaching custom training covering topics that are relevant to a customer's application
Provide these services on-site (70+% Travel)

Who You Are:

Flexibility and comfort with uncertainty as is normal in an emerging business area
Interpersonal skills that enable successful cross-functional and customer interaction
Possess strong work ethic and drive to succeed
Self-manages time and priorities well, juggle multiple projects, and consistently meet deadlines
Adheres to high standards of professional conduct
Works effectively with customers
Organization - coordinates activities with others to achieve results and to influence without control

For This Role, You Will Need:

Work Experience

1-3 years of experience as a systems integrator, applications engineer, or test engineer
Preferred candidates will have experience in NI product support and/or application; thorough understanding of support standards and practices in Test and Measurement industry; deep familiarity with NI products; and project management experience.
Experience at contract manufacturers and Semiconductor industry is a plus

Knowledge, Expertise, and Skills

Required -Undergraduate or graduate engineering degree, EE, CompE, or CS preferred
Either broad technical knowledge of NI product line and platforms, or broad technical knowledge of automated test (ATE) and/or distributed I/O applications
Ability to effectively troubleshoot, identify, and solve application-specific system level problems
Ability to integrate individual pieces together into a functioning system
Understanding of technical practices in Test and Measurement instrumentation application
Demonstrated success in customer support and/or field engineering
Ability to communicate both orally and in writing in various circumstances, both in English and Chinese
Personal fit with culture of NI and the Filed Services Team

Preferred Qualifications That Set You Apart:

Understanding of NI technology
Experience in project management

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

About Us

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

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About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team let's go!

No calls or agencies please.

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Field Service Engineer

Field Service Engineer - Taiwan