Data Analytics, Oracle, Salesforce, Adobe

Data Analytics, External audits, Forecasting, Performance management, Compliance, Internal Controls, Financial Planning, Financing arrangements, Treasury, Reporting enhancements, Process Automation, Corporate Governance, banking relationships, Budgeting, Performance Analysis, Financial reporting, Tax governance, Risk management, Business Partnering

Data Analytics, Framework, Operational Risk Reporting

"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"

Enterprise Framework, Operational Risk Reporting, Regulatory Compliance, Problem-solving skills, Risk Assessment, Project, Risk Control Self-Assessment

Predictive Analytics, Operations Management, Procurement, Supplier evaluations, Finance, Negotiations, Project management, Analyzing procurement data, AI first procurement strategy, Generating reports, Supply Chain Management

Identity Access Management, Cloud Security, Soc, Iso 27001, Gcp, Iam, Siem, Azure, AWS, Bank Negara Malaysia BNM RMiT, SOAR, Malaysia PDPA 2010, Risk Compliance Governance, Bursa Malaysia industry compliance requirements, Network Endpoint Zero Trust Security, Incident Response Threat Management, managed security services, nist

integrating technology in Governance Risk and Compliance framework, conducting compliance benchmarking, policy formulation and analysis, Risk Assessment, regulatory surveys, compliance work

Ml, Data Analytics, Nlp, Gcp, Azure, Etl, AWS, data pipelines, generative AI, PRECISION, model evaluation metrics, Ai, cloud platforms, Accuracy, MAPE, recall, ROC-AUC, feature engineering, F1 score