[What the role is]

We are looking for an operationally strong and service-oriented leader to join the Mandai Operations Department (MAOD), which oversees the operations and maintenance of NEA's portfolio of memorial facilities. You will provide strategic leadership over end-to-end facilities management across Mandai Crematorium and Columbarium, Mandai North Crematorium, Yishun Columbarium, Kranji State Cemetery, and Garden of Serenity, and play a key role in delivering dignified, high-quality after-death care services to the public.

[What you will be working on]

You Will Be Responsible For The Following

Lead and manage a team of officers and outsourced contractors with 24/7 accountability for facilities management across the full portfolio of memorial sites, collectively serving more than 400,000 visitors annually.
Oversee daily operations, maintenance, repairs, and replacements of building facilities, mechanical and electrical (M&E) systems, landscaping, and soft services, and continuously refine operating procedures, maintenance regimes, and service standards across all sites.
Manage and administer a portfolio of facilities-related contracts, including facilities management, conservancy, landscaping, tree maintenance, and M&E services.
Ensure cost-effective acquisition of high-quality services across all sites through structured audit and inspection frameworks, regular performance reviews, and enforcement of liquidated damages where necessary.
Plan and manage budget requirements for operational and capital expenditures and ensure financial prudence and efficiency.
Plan and oversee preventive and corrective maintenance programmes for all facilities and assets, manage asset renewal and upgrading works, and drive improvement projects to enhance facility longevity and operational readiness.
Implement energy-efficient and sustainability initiatives to reduce the carbon footprint across the portfolio of facilities, and ensure compliance to safety, health, and environmental regulations and standards.
Analyse operational data to identify trends, root causes of recurring issues, and opportunities for continuous improvement in facilities management and service delivery.
Ensure that public feedback is handled promptly and in accordance with NEA's service standards. Handle sensitive or high-profile cases personally when necessary, and keep management informed of situations or incidents that could potentially escalate.

[What we are looking for]

Requirements

Degree in Facilities Management, Engineering, or a related discipline.
At least 5 to 8 years of experience in facilities, infrastructure, or building operations management, with a minimum of 5 years in a senior role with demonstrated leadership responsibilities.
Committed to serve the public with sensitivity, professionalism, and operational excellence.
Strong operational leadership skills, with the ability to manage complex portfolios and deliver results in a fast-paced environment.
Proven experience in managing large-scale contracts and multiple service providers.
Familiar with government operations, public service delivery, and regulatory compliance is highly desirable.
Safety-conscious, analytically rigorous and meticulous, with strong problem-solving and writing skills.
Willing to work in an after-death care services environment.
Willing to work beyond regular hours e.g. rostered weekends, peak periods, festivals, and emergencies.

Executive Manager/Senior Manager (Facilities Management & Ops Command Section)