Job Summary

This role is responsible for managing and leading key quality programs involving multiple functions and teams to promote quality culture and drive quality improvements, assessing risks, and developing mitigation strategies of Poly Video/Audio/Voice Products. The role directs program strategy, budgets, resource allocation, and general requirements, while ensuring alignment with the business unit's strategy. The role communicates with stakeholders, collaborates with internal/external partners, and evaluates program plans for compliance.

Responsibilities

Manages and leads key programs involving multiple functions and program teams to drive the quality improvement process and quality culture for multiple products or service offerings for a business unit.
Directs the development of overall program strategy, budgets, resource allocation plans, and general program requirements for the business unit.
Manages activities of supporting program teams and internal and external partners; ensures alignment with unit strategy and owns responsibility for overall program resource management.
Communicates program progress, escalations, and issue analysis to stakeholders; collaborates with business unit management and internal development, manufacturing and service delivery partners to recommend and implement changes to products, processes, or business practices to drive continuous improvement and manage program costs.
Drives innovation and integration of new technologies and quality initiatives into projects and activities in the organization.
Reviews and evaluates program plans and guidelines for compliance with program management guidelines and standards; provides tangible feedback to improve overall program management quality and results for the organization.
Assesses risks, communicates risks to appropriate stakeholders, and develops a risk mitigation strategy and a contingency plan.
Provides subject matter expertise to program stakeholders within the division to solve significantly complex programs/issues.
Provides guidance and mentoring to less-experienced staff members to set an example of program management innovation and excellence.
Actively manages product quality performance after mass production, and regularly provides the Quality Dashboard to management teams.
Works with R&D, and Supply Chain team to resolve product quality issues and drives gen-to-gen quality improvement.

Education & Experience Recommended

Four-year or Graduate Degree in Quality Management, Business Administration, Engineering, Computer Sciences, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 10+ years of work experience, preferably in project and program management, quality, lean six sigma, or a related field.
Having Audio (headset, speaker, ...), and/or Video (camera, Webcam, ...), and/or IP Phone related working experiences will be a plus.

Preferred Certifications

Project Management Professional (PMP) Certification
Lean Six Sigma Certification
Quality Certification

Knowledge & Skills

Agile Methodology
Change Management
Computer Science
Continuous Improvement Process
JIRA
Kanban Principles
Lean Manufacturing
Milestones (Project Management)
New Product Development
Process Improvement
Product Management
Project Engineering
Project Management
Project Planning
Project Schedules
Power BI
Risk Management
Quality Improvement (PDCA, 8D, Cause-Effect Analysis)
Scrum (Software Development)

Cross-Org Skills

Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope

Impacts large functions and leads large, cross-division functional teams or projects.

Complexity

Provides highly innovative solutions to complex problems within established policy.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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