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Job Responsibilities

Manage day to day restaurants & salons operations, and ensure a positive outlet image
Coordinating front and back of the house operations for smooth delivery of services
Training / coaching of new and current staff on customer service best practices
Managing staff training, schedules and work performance
Organize and supervise shifts
Respond promptly to customer complaints, suggest solutions to resolve complaints
Ensure compliance with safety and sanitation regulations
Control operations cost and identify measures to cut wastages
Maintaining market awareness and developing new and innovative processes for more effic

Operations Manager (Salon/F&B)