Job Description :

Work Schedule

Other

Environmental Conditions

Office

Summarized Purpose:

The Senior Business Systems Analyst supports the alignment of business services, processes, and supporting systems across the organization.

This role works across business teams, IT infrastructure, and vendor partners to improve clarity, coordination, and visibility. The position focuses on documenting business capabilities, mapping processes and systems, acting as an interface between clinical sites and global IT/network teams, and supporting structured vendor engagement activities.

The role requires strong analytical skills, clear communication, and the ability to work effectively across business and technical stakeholders.

Education/Experience:

Bachelor's degree or equivalent experience
5+ years experience in business systems or business process analysis
Experience working across business and IT environments
Exposure to vendor-supported systems or technology procurement preferred
Experience in clinical research, regulated healthcare, or similar environments preferred

Major Job Responsibilities:

Business Capability & Systems Alignment

Define and document business services and supporting capabilities
Develop clear end-to-end process maps
Map systems and data to business processes to improve visibility
Identify gaps, duplication, and improvement opportunities
Support system standardization and optimization initiatives

Clinical Technical Network Coordination

Act as the interface between clinical teams and global IT/network teams
Support non-technical stakeholders in articulating site system and network needs
Help define and maintain a centralized repository for site-level systems and network information
Assist in coordinating site expansions, transitions, or infrastructure-related changes

Vendor Engagement & Commercial Support

Support projects involving system and technology vendors
Contribute to standardized templates and processes for vendor engagement
Coordinate with Procurement and Legal on commercialization activities
Support tracking and documentation of vendor-related initiatives

Workflow & Process Support

Identify improvement opportunities where systems and processes intersect
Collaborate with Business Analysts to support clear process documentation
Support implementation and adoption of improved system-enabled workflows

Knowledge, Skills, and Abilities:

Analytical & Process Skills

Strong understanding of how business processes and systems connect
Experience creating structured process maps (e.g., Visio or similar tools)
Clear and organized documentation skills
Strong attention to detail

Stakeholder Coordination

Ability to work effectively with both business and technical teams
Strong communication and facilitation skills
Comfortable working in cross-functional environments

Commercial & Organizational Awareness

Understanding of vendor engagement processes
Experience working alongside procurement and legal teams
Strong coordination and organizational skills

Execution & Delivery

Ability to manage multiple priorities
Structured problem-solving approach
Strong planning and follow-through

Must Have Skills:

Experience mapping end-to-end processes
Ability to translate operational needs into structured requirements or documentation
Experience using process mapping tools (e.g., Visio or equivalent)
Strong communication skills across business and technical teams
Organized, methodical approach to analysis

Good to Have Skills:

Experience in clinical research, healthcare, or regulated environments
Exposure to technology procurement processes
Basic understanding of network infrastructure
Experience establishing or maintaining centralized documentation repositories (SharePoint, Confluence, etc.)

Working Hours:

India: 05:30 PM to 02:30 AM IST

Philippines: 08:00 PM to 05:00 AM PHT

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