Project management, Product Knowledge, Problem-solving, Customer service

Genesys, Functional Testing, Ivr Testing, IVR/CCT, IVR Concepts, Technology, Testing Technologyes, Infrastructure-Contact Center, Test Automation Technology, Communication

Kvm, Verint, Uc, Shell, Python, Esxi, PowerShell, Cm, Cms, Unified Communication, Aes, Linux, Vmware Esxi, AAEP, SBC, Contact Center, SM, SMGR, WFO, Enterprise Platforms, IX Messaging, AADS, Infrastructure Automation, Experience Portal

Microsoft Office programs, Basic computer processing, Customer service, Data Entry

avaya cms , avaya ip telephony , avaya communication manager , Cisco Jabber, Ms Office Applications, Cisco Finesse, Avaya System and Session Manager, reporting analytics platforms, Cisco telephony solutions, Cisco softphone, workforce management, Windows desktop troubleshooting