Job Summary

Handling of Employees Compensation claims with focus on liability and investigation
Provide quality and professional claims service to customers
With moderate supervision to manage simple-medium standard (moderate severity) claims in the most effective, efficient way whilst delivering a customer centric claims service in a manner

Job Accountabilities

Develop a claim case strategy to ensure appropriate reserves are assigned with investigations conducted and appropriate suppliers engaged
Review, resolve and proactively finalize claims within authority limits ensuring settlement at an optimum level
Ensure claims procedures, documentation is adhered to the group claims management requirement and best practice
Take proactive approach and involve in monitoring employees compensation claims to minimize claims settlement
Build up relationships with all stakeholders and achieve compromised settlement to conclude the case at the earliest and avoid litigation
Report to Claims Manager on adverse trend of development of claims and for clients with adverse claims experience
Provide quality customer service to clients
Ensure all claims are processed effectively according to the company policies
Set and monitor reserve adequately and timely and ensure the authoritative level laid down are complied with
Identify all potential recovery and fraud cases
Perform any other duties, task oriented or claims related as may be delegated by Claims Manager

Job Qualifications

Degree / Diploma holder or equivalent working experience
ANZIIF/ACII would be an asset
3 years EC claims management experience
Previous handling corporate client would be an asset
Knowledge in insurance principles
Interpretation of policy cover
Understand industry standards and protocol with knowledge of claims agreements
Good knowledge of Employees Compensation Ordinance
With medical knowledge would be an asset
Good command of written & spoken English and Chinese (including Cantonese and Mandarin)
Solid negotiation skills, both in written and verbal
Be able to articulate how to prioritize and work to deadlines
Desire to learn and be flexible to business change
Common sense
Knowledge on PC software
Candidates with less experience can be considered as Claims Assistant

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right

We are an equal opportunity employer who knows that each employee is unique - that's what makes our team so great!
Join us as we constantly explore new ways to .

Location(s): HK - Hong Kong, CN - Guang Zhou, Pazhou
Remote working: Hybrid

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