Position Purpose:

Serve as program manager and SPOC for Record Keeping project portfolio
Monitor and report on individual projects within the Record Keeping program that impact the APAC region

Responsibilities:

Develop and manage project plans, timelines and budgets for Record Keeping Perimeter
Coordinate with stakeholders to define project scope, objectives and deliverables
Lead cross-functional teams including but not limited to IT, business analyst or application supports
Identify potential risks and develop mitigation plans to address them
Monitor project progress and adjust plans as necessary to stay on track
Liaise with external vendors and contractors to procure necessary services and equipment
Oversee the setup of Record Keeping solition components including servers, networking, storage etc
Provide regular updates to management and stakeholders on project progress
Prepare the project schedule, define the milestones
Track and report progress, identify and mitigate risks, removing blockers
Able to demonstrate the ability to undertake the above responsibilities
Practical experience in managing projects on: Cisco voice, Unigy, SBC, voice recording (Verint/NICE), MS Teams
Effective communication skills to handle comms to teams, management and cross function stakeholders at all levels, and a proven record track record of delivering projects
Proficient in problem solving, analytical and project management for large scale project delivery

Technical & Behavioral Competencies:

10 years of overall work experience and 5+ Years experience delivering technical complex voice-related projects in PM role.
Understanding of Voice Recording Systems solutions and architecture
Understanding of Voice Systems: o IPC UNIGY Version 5.5 o Cisco CUCM v15 o MS Teams Voice
Familiar with Agile delivery methodologies as well as traditional waterfall
PMP, Prince-2 certified would be an advantage
Understanding of Compliance regulations (MiFID, DODD-Frank, etc.)
Excellent problem-solving skills
Excellent customer-service and interpersonal skills
Excellent communication skills
Ability to prioritize along with good time management skills
Ability to work as part of a Global team.

Record Keeping - Project Manager

Voice Record Keeping - Project Manager