The Opportunity

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you.

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Representative with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities:

Handle enquiries and requests of employee benefits related products (including but not limited to MPF and Group Life and Health) arising from distributors or customers.
Handle and resolve customer queries and requests via phone
Ensure accuracy and compliance of all requests to be completed with good quality standards.
Support ad-hoc tasks to achieve desired results of business needs.

Required Qualifi cations:

Prior experience in customer service or call/ service centre is a plus, but not required - we will provide training and support to help you succeed
Preferably worked previously in a call centre/service centre environment
Excellent telephone manner with good interpersonal skills
Mature and pleasant personality
Self-motivated and able to work independently
Excellent service attitude and able to follow through on commitments to customers
Adherence to quality standards
Good communication skills in Chinese, both written and spoken

We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

In Office

Customer Service Representative, HK Retirement (2 Months)

Customer Service Representative