Description

About Amazon.com

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

About The Role

Account Management- Vendor Consultant

As a Vendor Consultant as part of Paid Selling Partner Services (PSPS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Vendors.

PSPS team is looking for a bright, customer centric, driven, and creative candidate to join our team. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor's business with Amazon. You will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon.com.

You will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, Catalog management, inventory management, finance, operations, and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.

You will conceive, create, and analyse a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor's traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor's business. In addition, you are expected to proactively identify areas for growing Vendor's business by developing strategies.

Responsibilities Include

Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers
Partnering with the Retail Category Team and managing the vendor relationship by championing the vendor's needs at Amazon
Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors
Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon
Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience
Conduct deep dive analysis on the handled issues for the vendors and publish recommendations and action plans based on data to improve vendor experience
Provide thought leadership around planning, roadmaps and execution
Establish long term partnerships with key vendor partners for the group of vendors handled
Support the launches of new programs, categories and features
Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans

Basic Qualifications

Basic Qualifications and Skills Required

An understanding of and passion for e-commerce
Language preference - Proficiency in Arabic
Work experience is preferred (5+ years). Relevant experience in Vendor management, Sales, post sales, Account Management, and Business Development in managing B2B Business.
Exposure to retail buying, retail planning & allocation, product/project management, marketing or e-commerce will be a plus
Proven analytical skills and demonstrated ability to manage the business by the numbers.
Excellent written and oral communication and presentation skills. Ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented
Operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives
Develop original ideas, approaches, and solutions to typical, unusual or difficult situations or problems
Ability to work in teams and ultimately focus on delivering results with high standards
Attention to detail and capability to work on multiple projects in parallel

Preferred Qualifications

Lean Six Sigma experience.
MBA/PGDM qualification.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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Job ID: A2912999

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